In response to the daily use needs of the ECB27 electric forklift, a mature parts supply and after-sales services system has been established to fully adapt to the user's demands in different scenarios and provide reliable support for the long-term stable operation of the equipment.
Accessories supply network layout
Accessories storage point layout
At present, exclusive parts storage sites are set up in many core industrial cities in China, and the site location is preferentially close to the high-frequency use areas of forklifts such as industrial industrial clusters and logistics parks. The inventory of each site is uniformly connected to the digital management system, and the inventory balance of different types of parts is synchronized in real time to avoid the situation of disconnection of commonly used parts. The transportation cycle of parts deployment is greatly reduced, and most commonly used parts can be dispatched and shipped out of the warehouse on the same day.
Genuine accessories supply mechanism
All warehoused accessories have undergone multiple rounds of quality verification and strictly comply with the original factory adaptation standards of the equipment. Traceability can be traced from the production end of the accessories to the storage and outbound end. All accessories that users apply for on demand can ensure adaptability and performance. There will be no discrepancies in the size of the accessories and mismatches in the operating parameters. At the same time, the pricing of accessories is open and transparent, and there are no hidden charges.
Full link after-sales services system
Offline operation and maintenance response service
Each service site is equipped with professional operation and maintenance personnel who have been trained by the system. After the user submits the after-sales appeal, the staff will first conduct a preliminary investigation of the cause of the failure through online communication, and provide simple investigation guidelines. Scenes that require on-site processing will arrive at the scene according to the agreed timeliness. Complete the full process of troubleshooting, removal of old parts, and installation and commissioning of new parts, and resume the normal operation of the equipment as soon as possible.
Full cycle value-added maintenance service
In addition to fault repair services, the system also provides value-added services such as regular inspections, operation guidance, and component loss early warning. The operation and maintenance personnel will provide targeted maintenance suggestions based on the actual use time of the equipment and the strength of the operation scene to help users avoid potential equipment failure risks in advance, prolong the overall service life of the equipment, and reduce long-term use costs.
