Perfect daily operation and maintenance guarantee system
Regular on-site inspection service
For the special use scenario of explosion-proof forklifts, the after-sales team will formulate an exclusive inspection plan according to the running time and working environment of the forklift, and regularly visit the key components of the explosion-proof electrical system, braking system, hydraulic system and other key components of the vehicle for comprehensive inspection.
Customized maintenance plan
Combining the working intensity and environmental characteristics of different industries, a differentiated maintenance plan is developed for BYD explosion-proof forklifts. For example, in the chemical storage scene, the inspection cycle of explosion-proof seals will be shortened; in the low temperature operating environment, the maintenance content of the battery insulation system will be increased, and the actual use needs of forklifts will be fully adapted.
Efficient fault emergency response mechanism
24-Hour rapid response channel
Set up a 24/7 after-sales response hotline, allowing users to contact at any time when they encounter a forklift failure. The after-sales team will record the failure information as soon as possible and deploy the nearest service site according to the user's area to ensure response timeliness.
Professional explosion-proof maintenance team
All after-sales engineers have undergone professional explosion-proof technical training and are certified to work, and have rich experience in explosion-proof forklift maintenance. During the fault handling process, strictly follow the explosion-proof operation specifications to avoid safety risks caused by improper operation and quickly resume the normal operation of the forklift.
Reliable parts supply network
Original parts reserve
Establish an exclusive original parts inventory system, all parts are in line with explosion-proof safety standards, to ensure the fit and reliability of parts, to avoid the use of non-compliance parts affect the explosion-proof performance of forklifts.
Regionalized parts storage
Set up parts storage centers in multiple core regions across the country to achieve the deployment of parts nearby, significantly shorten the parts supply cycle, and reduce the downtime of forklifts due to waiting for parts.
Whole life cycle operation and maintenance guidance
Operation training and safety guidance
Regularly carry out operation specifications and Security Training for users' forklift operators, covering the correct operation process of explosion-proof forklifts, daily inspection points, emergency treatment methods, etc., to enhance the professional ability and safety awareness of operators.
Old forklift upgrade plan
For BYD explosion-proof forklifts with a long service life, we provide compliance upgrade programs, including the update of explosion-proof components, the optimization of electrical systems, etc., to help users extend the service life of forklifts and reduce operation and maintenance costs.
