Nowadays, stable operation of material handling equipment is a core factor for logistics, manufacturing and warehousing enterprises to maintain smooth operation, and high-quality aftersales support is the key guarantee to extend the service life of electric forklifts and reduce the comprehensive operating cost.
As a professional new energy enterprise specialized in electric forklift operation that focuses on BYD electric forklift distribution and supporting aftersales services, Jianxin New Energy has built a complete aftersales service system covering spare parts supply and full-cycle service arrangements for all users.
For spare parts supply arrangements, we have set up regional spare parts warehouses in core operation areas, which store common wearing parts, power system accessories, control system components and other types of spare parts that meet the production standard of matched electric forklifts. All spare parts are strictly checked before warehousing to ensure consistent performance matching the original equipment, and we can arrange distribution according to the actual demand of users, to reduce the waiting time for parts replacement as much as possible. We also establish independent files for the spare parts supply of each user, to record the replacement time, type and related operation prompts, to facilitate subsequent follow-up maintenance work.
For service arrangements, we have a team of professionally trained aftersales technicians, who can provide different levels of service according to user demands. For daily aftersales consultation, our customer service team will respond to user feedback within working hours and provide preliminary operation guidance. For on-site maintenance demands in the service coverage area, we can arrange technicians to arrive at the site for troubleshooting as soon as possible. We also provide regular free inspection services for users within the warranty period, to check the operation status of power system, walking mechanism and hydraulic system of electric forklift in advance, and eliminate potential hidden troubles in time. In addition, we regularly organize free operation and maintenance training for forklift drivers and enterprise equipment managers, to help them master correct operation norms and daily simple maintenance skills, and reduce equipment failure probability caused by improper operation.
If you have any demand for aftersales support of electric forklifts, you can send your specific demands to the mail box 17399989919@163.com, our professional team will provide you with targeted service plan.
